Howard Schultz: Starbucks Is Battling for the ‘Hearts and Minds’ of Workers - The New York Times

Mr. Schultz, the chief executive of Starbucks, discussed the challenges he’s faced since returning to lead the company as it faces rising worker discontent and China’s ever-increasing role in global business.

We serve 100 million people at Starbucks, and there is an issue of just safety in our stores in terms of people coming in who use our stores as a public bathroom, and we have to provide a safe enviro… [+1719 chars]

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