AIASL's 'service lapses' irk Air India, may scout for 'alternatives' - The Indian Express

Among its concerns with AIASL, Air India listed increased ground handling delays, perennial shortage of manpower, discourteous behaviour with customers, baggage mishandling etc.

Tata Group-owned Air India has flagged concerns over flight delays and poor customer experience with its ground handling service provider AI Airport Services Ltd (AIASL). In a letter to AIASLs parent… [+2167 chars]

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