Mobile phone service complaints to telecommunication ombudsman surge - ABC News

7/20/2022 12:00:00 AM3 years 7 months ago
by Bec Symons

Telcos have been told they need to make it easier for customers to talk to a "real person" instead of online bots and make their sale pitches more honest.

Mobile phone service providers are failing to provide adequate coverage and are selling consumers products they cannot use, according to the Telecommunications Industry Ombudsman.  Key points: